Crisis Management
Respond…instead of React
What is Crisis Management?
A crisis is an abnormal event that threatens or has already impacted operations, financial, reputational and strategic interests of an organization. Crisis management is the application of strategies designed to help an organization deal with a sudden and significant negative event, while maintaining business continuity.
Challenge
Successful Crisis Management requires a framework, a comprehensive plan, clear communications and a coordinated skilled team. Aligning the organization, bringing clarity in the process and practicing crisis response outside of a real scenario is often deprioritized.
Opportunity
Preparation is key, including development and regularly testing crisis management playbooks with the relevant teams. This leads to confidence, agility, and optimal response in case of a severe incident.
We provide Crisis Management Consulting Services including auditing, training, simulations and implementation support to enhance your capabilities and ready your organization for dealing with significant negative events that jeopardize operations and business continuity. Our approach is pragmatic and tailored to ready your organization for the unexpected.
In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.”
— Theodore Roosevelt, 26th U.S. president
Crisis Management Consulting Services
Preparedness Assessment
Incident thresholds identification, process and playbook assessment, leadership preparedness evaluation, functional teams’ readiness review
Crisis management plan documentation
Playbook documentation, process, functional roles and responsibilities, team structure, escalation, communications, after action review
Training and exercises
Crisis management workshops, functional trainings, desktop exercises and live scenarios testing
Stress Management Tools
Stress cycle, signs recognition and mitigation strategies, body and mind techniques
Evaluation and recovery after the crisis
After action review debriefing facilitation, gaps identification, recommendation and action plans
Leadership Resilience Coaching
Resilience organization assessment, team structure recommendations, strategy development, resilience awareness and skill building